Understanding Behaviour

"Were we fully to understand reasons for other people's behaviour, it would all make sense".

Understanding Behaviour - A Transactional Analysis Model


 Building effective relationships colleagues is crucial to the success of any organisation. But what is an effective relationship? It is not one where you always get along but it is one where both parties feel able to raise concerns, where communication is open, where both have respect, rapport and trust and where both work in the interest of the customer.

Building effective relationships is a long process and not a one time event or strategy. An outstanding manager and employee are identified not only by their professional acumen but also by the ability to read and understand people effectively. No matter what your profession everyone needs to communicate well and build quality relationships with those who work with him or her.

Alongside this organisations only function with the cooperation of their members. Everyone knows that ineffective organisations can be frustrating and unproductive with a high level of energy expended. If you understand what people want and people understand what you expect off them you will usually find a way to make progress, High quality relationships make people happy, happy people are productive and productive people create quality results.


 The aim of this course is to help participants identify the skills necessary to build effective relationships but in addition to establish strategies to transfer these into demonstrable behaviours in the workplace


 By the end of the course participants will be able to:

  • Understand the essentials of effective behaviour
  • Identify the Rights and Responsibilities of  employees
  •  Establish the key elements in Handling Conflict and Managing Difficult Conversations
  • Apply the essentials of  Key Behaviours in the workplace


  •  Welcome and introductions
  •  Understanding Behaviour
  • The Rights and Responsibilities of Employees
  • Emotional Intelligence
  • Managing Yourself and Others  – Accelerating, Stabilising and Blocking Behaviours
  • What next?

 Style of Delivery

The course is essentially participative but also includes case studies, discussion and direct input


 1 day